are the supervisor for a large technology-based corporation. One of
your subordinate managers, Carly, is heading up a project for a new
system that is scheduled to market on the first of the year. It is
August, and things are not progressing at the pace you had hoped.
you meet with Carly, all she does is complain about one of the team
members, Morris. She exclaims that Morris is always contradicting her
and disagreeing with her in front of the entire team. Nothing is getting
done because there is this constant tension. Carly continues, saying
that Morris is acting like this because he feels that he is smarter than
she is—he has a higher-level degree than she does.
When you ask
if she has had a conversation with him about it, she says no. She feels
that no matter what she says or does, he simply will not listen.
that day, you schedule a meeting with both Carly and Morris. After
meeting with both parties and talking to other team members, it is
obvious that Carly was exaggerating her story. As it turns out, Morris
is treated unfairly, compared to the rest of the team. The other team
members seem to think that Carly feels threatened by Morris.
- Why do you think that Carly did not come to you sooner to discuss the project delays?
do you think Carly has not had a conversation with Morris, or vice
versa, about their differences? How do you think each of them would
respond to this type of conversation? Explain.
- What is the biggest problem with the way these team members interact? What could they do to remedy the problem? Explain.
- Do you think Carly should continue to serve as project manager? Explain.
would you begin to address this situation? Come up with a plan to
remedy this problem, and outline a plan for getting the project back on
track for the January 1 release.