- Imagine you are in the planning phase of establishing a service delivery system for a five-star restaurant. Create one service quality standard for this restaurant that could also be used in other industries other than hospitality. Ensure the standard meets the â€œSMARTâ€ criteria. Explain your reasoning behind the service standard you create.
- Describe an experience you had in an industry other than hospitality that met your expectations. Apply a service quality standard from your experience to an area within the hospitality industry.