Diagnosing information systems failure

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InproIT Technologies is an organization that provides
Internet services to its clients. This year the organization has
decided to implement a new online bill payer service. This feature
would allow its customers to automate bill payments for credit card,
wireless, and any other accounts where a payment for a purchase or
service is due. The customers would create a username and password, and
then set up their banking information so that payments can be
automatically debited from their accounts. The system will also have the
ability to send text messages to a cellular phone or e-mail informing
the customer that a payment has been processed or a new payment is due
for a revolving account.

However, during the implementation process,
the organization found it difficult to gather support for this project
from company stakeholders. Many did not want to implement the system
at this time suggesting that the company did not have enough skilled
staff to support the project or the system itself. The information
technology staff was unable to work out some of the bugs. They could
not properly link customer accounts to their appropriate banks and this
caused a delay in posting payments to the recipients. In addition, the
organization encountered problems when many individuals were logged
into the system at the same time, frequently causing the system to
bottle-neck and become inaccessible. With no money or support to
address these issues, InproIT Technologies found that this project was
not going to be a successful venture and decided to stop the project.

Provide your analysis on what could have caused the
online bill payer service system to fail. What approaches would you
have taken to implement the project? Identify and discuss methods and
approaches that could be used to make the project successful. Research a
real-world MIS project implementation, summarize its purpose, discuss
the degree to which it was successful, and compare and contrast it to
the online bill payer service system project. Support your analysis
with appropriate rationale, examples, and references.

Submit it to the W5: Assignment 2 Dropbox by Tuesday, October 28, 2014.

Name your document SUO_MIS4530_W5_A2_LastName_FirstInitial.doc.

Assignment 2 Grading Criteria

Maximum Points

Provided an analysis on what could have caused the online bill payer service system to fail.

45

Identified and discussed methods and approaches that could be used to make the project successful.

20

Researched
a real-world MIS project implementation, summarized its purpose, and
discussed the degree to which it was successful.

25

Compared and contrasted the real-world MIS project implementation to the online bill payer service system project.

20

Supported the analysis with appropriate rationale, examples, and references.

20

Presentation and Writing Components:
Organization (10)
Style (10)
Usage and Mechanics (10)
APA Elements (10)

20

Total

150

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