design of processes

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Think about the last time you were at a quick service restaurant (inside or drive-thru), coffee shop, convenience store, or grocer during a busy time of day. Think about what the queue was like, the procedures in place to serve and process customers, and how long these processes took.

  • Write a paper of approximately three pages (750 words) that answers the following questions:
      • How would you measure the efficiency of the process?
      • What key design principles appeared to govern the effectiveness of this establishment’s process?
      • What bottlenecks to service do you remember (what took the longest time)?
      • How long would the queue need to be before you would decide that it was not worth your time to join?
      • What changes to the establishment’s process would you recommend?.
    • Include a minimum of two sources.

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